A recycled number is a mobile number which was previously owned by a Digicel customer, and due to a lengthy period of inactivity (usually 120 days + the allotted airtime of the last top up that was done), the number expired and has been re-used. If you have an expired number, you are required to get a new sim card; the expired sim cannot be replaced. To prevent this from happening, always check the status of your airtime by dialing *120#.
If you are in possession of a recycled number, you may receive unsolicited calls/text messages.
You can choose to:
- Block the number on your phone.
- Install True Caller App to block spam/unwanted calls or text messages. Download it here.
- Get a new sim card. Sim cards can be purchased at Digicel retail stores. A new sim card costs VT500.
Note: The third party site can provide a lot of helpful insight into your phone issue. Be aware that as a non-Digicel site, you may incur data charges.